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"Emergency visit to box hill hospital re racing heart"

About: Box Hill Hospital / Emergency Department

(as the patient),

Suffering from racing heart & feeling quite unwell for several days I eventually visited Box Hill Emergency Department. I was seen very quickly, put into the short stay area & monitored for several hours. Bloods were taken & I was medicated until stable then sent home with advice to see my GP. I was very pleased to be seen so quickly, & happy with the attention. I saw my GP the next day for follow up, & given advice & referrals for further investigation. But following a bad night I returned to Box Hill the next morning as I felt very unwell. The attention I received by the staff, nurses & the most thorough female doctor was wonderful. The doctor listened to my story & examined me in a way that even my GP does not. This doctor is a credit to her profession, & a valuable asset to any hospital. She has renewed my confidence in the profession. So often I do not feel my health issues have been truly listened to, including GP visits, who are often keen to get me out in the least time. Many thanks to Dr Meredith, who was not dismissive of my fears & concerns.  


Response from David Plunkett, Chief Executive, Eastern Health 3 years ago
David Plunkett
Chief Executive,
Eastern Health
Submitted on 23/04/2018 at 17:14
Published on Care Opinion on 24/04/2018 at 10:20

picture of David Plunkett

Dear Old chippy

Thank you so much for providing feedback on your experiences in the Emergency Department at Box Hill Hospital. This must have been a very difficult time for you and I was so pleased the staff were able to see you very quickly, treated you with respect and you had follow up with your GP.

It will give me great pleasure to provide your comments about staff who cared for you, but particularly Dr Meredith. Based on your feedback it is clear the Eastern Health values of Patients First, Kindness, Respect, Excellence, Agility and Humility were demonstrated during your care.

I trust you are recovering well and have returning to 'normal' life.

Kind regards


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