"Removal of stitches"

About: Royal Perth Hospital

(as a parent/guardian),

My teenage child attended their appointment to have a wound check. On the doctor's clearance a nurse took us to remove the stitches and although she seemed very nice, the problem was it appeared she couldn't see what she was doing. 

It seemed the nurse could not see the stitches in my child's leg and instead was incredibly rough and inaccurate with the tweezers and the scalpel. My child was wincing and crying in pain and had begun involuntarily trembling, but was told to lay back and not look if it was bothering my child and to sit still so she could do her job properly. 

This nurse opened up a fair bit of healed tissue and the stitch sites were also bleeding. The nurse also left several stitches in the leg and began to prepare for redress. I had to ask if they were supposed to stay or should be removed also. My child had to indicate for her to stop because she continued grabbing at good skin and cutting wound tissue. I had to get out of my seat and physically show her each stitch to remove. Not sure why she doesn't wear glasses and not sure how a nurse who I believe has impaired vision can be trusted with scalpels in a hospital. 

Responses

Response from Aresh Anwar, Executive Director, Royal Perth Bentley Group 2 years ago
We are preparing to make a change
Aresh Anwar
Executive Director,
Royal Perth Bentley Group

I am a doctor and my job at Royal Perth and Bentley Hospitals is to help co-ordinate all the elements of the hospital to ensure patients get the best clinical outcomes and experience

Submitted on 14/05/2018 at 14:45
Published on Care Opinion at 14:55


picture of Aresh Anwar

Dear Removal of Stitches

Thank you for taking the time to share your recent experience at Royal Perth Hospital. I completely agree with you that what you describe is unacceptable.

You are completely right in your assessment in that, if a nurse or any staff member has difficulty seeing they should utilise visual aids (glasses or contact lenses) if they have them and if they do not have them that we should provide an opportunity for them to have their eyes tested. We have taken affirmative action.

Can I ask for you to please reach out to our Director of Nursing Doris Lombardi so that she can get some further details from you so that we can investigate this matter further and hopefully prevent this from happening to anyone else in the future. Ms Lombardi’s office can be contacted on 9224 2312.

Sincerely

Dr Aresh Anwar

Executive Director

Royal Perth Bentley Group

  • Removal of stitches thinks this response is helpful
    {{helpful-1}} other {{helpful-1 == 1 ? "person thinks" : "people think"}} so too

Update posted by Removal of stitches (a parent/guardian)

Thank you for your response here Dr Anwar, I had actually raised an official complaint via Patient Liaison at the time of listing my concerns here, and have since spoken with the NUM personally as she was deeply concerned with the events. We have been advised the staff member involved has been stood down and will be required to clear a series of medicals before being reinstated in the clinic. This was a pleasing result and it has given great peace of mind to my worried child for their return visit at the end of the month. Thank you for your concern, care and action with our matter. Kind regards