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Care Opinion

Hospital

Posted By Tweety

"Hospital"

About: Bunbury Hospital

(as the patient),

Recently I was admitted to hospital for surgery. I was put in the Day Procedure Unit (DPU) in Bunbury Hospital which is a 23 hour stay. I honestly didn't think after what I had done you would just be left and then sent home.

Could not complain about the staff they were excellent in DPU.

The next day I must have woken up in  a fright and my alarms on my machine were going off. A nurse said, can you put the monitor back on your finger? I said it is and nobody came for awhile. If it wasn't for one particular nurse who got me out of bed, made me some toast and a cuppa and talked to me. :)  She was so caring.

That was the last thing I got to eat. I had to ask for water and no food was offered, but everyone else that had come in that day got sandwiches and a drink before they went home. It was about 3 pm and I was hungry so I asked when I finally got someone, if I could have a sandwich.

I was release around 4.30 pm and hadn't even used my bowels and the repair I had you were not allowed to push. Got home and the next day was at Collie Hospital as I had a lot of pressure in that area. They soon sorted if for me.

It seems to me you are in and chucked out as soon as they can.

My spouse had to have 2 weeks off work to stay home with me.  I was told that before the op.  There just seems to be no care anymore :(

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Responses

Response from Jan Cook, Operations Manager Coastal Hospital, WACHS South West 5 years ago
Jan Cook
Operations Manager Coastal Hospital,
WACHS South West

Submitted on 8/05/2018 at 12:03 PM
Published on Care Opinion at 12:35 PM

picture of Jan Cook

Dear Tweety

I am sorry to hear that your time in the Bunbury Hospital Day Surgery unit did not meet your expectations, and required you to attend Collie Hospital to seek assistance.

I will follow-up with the staff to ensure that they are aware of the impact this event had on you and that you needed to seek assistance at Collie Hospital.

The care processes in the Day Surgery unit are documented in a way that assists staff to ascertain if you are well enough for discharge.

This process includes assessing for pain, reduced movement, ensuring that the patient is tolerating of food and water and that elimination is normal.

It is important to ensure that patients receive information and education on what to expect after your admission and procedure.

The Day Surgery Unit staff do call each patient to see how they are post procedure and to ascertain if the patient experienced any problems. As I don’t have your details, I am unable to check if this important step in the process was undertaken.

I would like to invite you to meet with Yvonne Bagwell, the Coordinator of Nursing and Midwifery. If you would like to do this could you please contact the customer liaison officer on 9722 1521 who will arrange a meeting with Yvonne. Your advice and feedback will assist us to put improvements in place to prevent a re-occurrence.

Yours sincerely

Jan Cook

A/Operations Manager Bunbury Hospital

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Update posted by Tweety (the patient)

Hi Jan,

Thank you for your response.

I did receive a list of paper I was to look for once I got home (the important ones were highlighted) and after being discharged I received a phone call the next day asking how I was and explained about the pain I was told to take panadol and rest.

As for food I had to ask for something to eat (can't remember if it was 2.30pm or 3.30pm the day after my op). I assumed we would receive something. I do understand that this is a busy unit with all the patients that were in and out but they all received sandwiches and a hot or cold drink.

The procedures do need to be looked at; my paperwork had on it major surgery for what I had done.

Also, I was admitted 11am on a Monday and my husband was not allowed to sit with me and they were not going to allow him back in to see me after surgery but he was told he could by another staff member so they allowed him to visit.

The next day he wanted to come up and was told he couldn't and visiting hours are certain times. He was getting worried as he had no information. He was contacted when they were discharging me around 4.30pm on the Tuesday. There was confusion as I was told to get dressed to go home and then I was asked what I was doing as they were not sure if I was being admitted or not. It was a very stressful time for me and my husband.

But thank you for your response, greatly appreciated.

Kind Regards

Tweety

Response from Jan Cook, Operations Manager Coastal Hospital, WACHS South West 5 years ago
Jan Cook
Operations Manager Coastal Hospital,
WACHS South West

Submitted on 9/05/2018 at 10:26 AM
Published on Care Opinion at 11:31 AM

picture of Jan Cook

Dear Tweety

Thank you sincerely for responding to me with this information.

I have asked Yvonne Bagwell the Coordinator of Nursing and Midwifery to look into processes in the Day Surgery Unit at Bunbury Hospital.

I do not understand why you were not provided with food and a drink.

We may be busy however that is a normal state for any day surgery unit.

I do apologise for the stress this visit has caused you and your husband as having surgery is stressful enough.

We certainly do encourage visits by family members as we know this assists in the patient recovery.

I would like you to call when you feel up to this, however, be reassured we will be improving our service.

Please look after yourself and I hope you are recovering well.

Yours sincerely

Jan Cook

A/Operations Manager Bunbury hospital.

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