"Staff attitude"

About: Peel Health Campus

(as the patient),

Recently one night, St. John's ambulance took me in and I don't remember any of it. In the morning, a staff member who I believe was rude told me to get up and that I was right to go. I asked for a taxi voucher as I have no friends to pick me up. I believe they told me they didn't care. I said I've got no pants, so they got me small PJ's to wear home, but I had no money as at this time I was thinking my bag was left by the front door with my phone, wallet, all my cards and a few clothes. The staff member mentioned none of this. Then they said, I feel quite rudely - I'm calling the police for you refusing to leave. The manager did give me their name. The staff member with what I feel was the rudest disgusting attitude would not give me their name after me asking 3 times. So the police came, put me in my PJ's in the back of a patty wagon and drove me home.

Upon getting home I see my bag is gone! I have no car keys and everything that's in that bag that must have come with me to hospital. I'm so upset. I even had a cannula in my arm. I feel that staff member didn't worry about doing their job. From the first encounter I felt they were rude and bossy. I'm shocked the manager allowed them to continue. I got a friend on Facebook to contact them, as now I have everything including my phone lost in that bag. It's vital it's found. My life is in it. Normally they are put where nurses are. My friend rang and again I believe got slack attitude. It can't have just disappeared. And how do I get this cannula out they left in me?! Not happy!

I can't even come to the hospital as my keys are in my backpack. Thank God I have a tablet as I would be totally stuck as I live on my own and with no mobile, no one can contact me, it's a major hassle.

Responses

Response from Margaret Sturdy, Director Medical Services, Peel Health Campus, Ramsay Healthcare 2 years ago
Margaret Sturdy
Director Medical Services, Peel Health Campus,
Ramsay Healthcare
Submitted on 24/05/2018 at 16:51
Published on Care Opinion on 25/05/2018 at 09:13


picture of Margaret Sturdy

Dear Felt Ashamed To Be A Woman

Thank you for your post on Patient Opinion and thank you for the opportunity to chat last week. As we discussed I have looked into your concerns and would like to have another discussion with you when you are ready.

As previously I can be reached on 9531 8580

Regards

Margaret

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