"Wonderful care for a very rare case of appendicitis"

About: Box Hill Hospital / Emergency Department Box Hill Hospital / General surgery

(as the patient),

I was admitted to Box Hill Hospital via ED on my doctor's request after having to independently investigate my signs and symptoms of constant pain and nausea after being discharged from Maroondah Hospital 1 day prior. The entire ED team were very thorough in their patient assessment, offering analgesia and antiemetics. The surgical team doctors had excellent bedside manner, were very kind and listened to my entire ordeal and nature of my pain and nausea. I finally felt like I was I safe hands and I would get a diagnosis of what I presumed was appendicitis but strangely not in my right iliac fossa. I basically had every physical examination possible and every person palpating my abdomen before my considerate surgeon agreed to do a CT scan to determine what was going on in there. After my CT scan, my surgeon Dr Xavier came outside the CT scanner with a diagnosis of appendicitis that was behind my uterus! I was then taken to theatre to have it removed. All the doctors and nurses in the theatre were lovely and I felt very safe and happy that I was finally being treated after a total of 4 days of constant pain and nausea. In the PACU (post-anesthesia care unit) I had a nurse that remained 1:1 with me, who was lovely and alleviated my pain and gave me an icypole after being NBM (nil-by-mouth) for 3 days; I was very happy.  


Response from David Plunkett, Chief Executive, Eastern Health 2 years ago
David Plunkett
Chief Executive,
Eastern Health
Submitted on 23/05/2018 at 09:55
Published on Care Opinion at 09:56

picture of David Plunkett

Dear lyradr65

Thank you so much for sharing your feedback regarding your experience at Box Hill Hospital both in the Emergency Department and also the Operating Theatre / Post Anaesthetic Care Unit.

I was so pleased to read of the confidence you felt with the team who were treating you, the way you were cared for and your overall experience. Being in pain is not something anyone wants to be, so to have the cause diagnosed and treated would have been such a relief.

Sharing your experience with these teams will show them the impact they had on your experience and acknowledge their efforts.

I trust you are recovering well and returning to all your normal activities.

Kind regards


  • lyradr65 thinks this response is helpful
    {{helpful-1}} other {{helpful-1 == 1 ? "person thinks" : "people think"}} so too