"Nextt home package"
About: Nextt VIC Nextt VIC Melbourne 3000
Posted by Capitalism (as ),
I feel the case manager decisions and choices are revealing that they are following government and company policies that benefit the industry services providers and suppliers, not the frail aged ill pensioners! So disappointed! Spending the funds in the home care package on what I believe are unnecessary, yet very expensive items. Not quoting us on these items and after we find out how much, immediately we request to cancel the order placed by the case manager.
After waiting one week for the case manager to respond, as they only work 3 days per week and in my opinion is slow and doesn't answer their phone!
The same day the case emails us about the mistaken order, the ordered items have arrived by courier. Unbelievable!