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Care Opinion

ED Care

Posted By Good care

"ED Care"

About: Geraldton Hospital / Emergency Department

(as the patient),

I would like to express my thanks to the ED Nurse and Doctor who cared for me when I presented to have my THR (Total Hip Replacement) wound checked because of bleeding. Their kindness, quality of care and helpfulness was much appreciated.

I would also like to comment that I found it embarrassing to be asked to show my hip dressing, however discretely, in the triage area which could be witnessed by people in the waiting room. An unnecessary embarrassment given that I was able to adequately explain the amount of bleeding that had occurred.

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Responses

Response from Michele Young, REOC Lead, Executive Services, WACHS-Midwest 5 years ago
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Michele Young
REOC Lead, Executive Services,
WACHS-Midwest

Submitted on 8/06/2018 at 10:17 AM
Published on Care Opinion at 10:32 AM

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Dear Good care

Thank you for sharing your experience on Patient Opinion. Firstly I was so pleased to read that the treatment you received while having your Total Hip Replacement at the Geraldton Hospital was of a high quality, your feedback reinforces the things that are important to our patients such as kindness and compassion which are really key to a great patient experience.

In regards to the concerns you outlined while having your hip dressed at the Geraldton Hospital Emergency Department, I'm sorry that you have experienced our service in this way. WA Country Health Service is committed to providing patient centred care that is respectful of, and response to, the preferences, needs and values of our patients. I have spoken to the Geraldton Hospital Operations Manager about your experience who has advised that staff have been spoken to in regards to the importance of maintaining our patients privacy and dignity.

If you would like to contact us to further discuss your concerns I encourage you to contact Derek Fraser, Operations Manager Geraldton Hospital on 9956 2369 or alternatively you can contact me on 9956 8695 or email michele.young@health.wa.gov.au

Thank you again for making contact, we really appreciate your feedback for without it we would not be aware of the issues and would not have the opportunity to improve our service. Your story will be shared with staff as a lesson learnt to improve the experience of all health service users.

I wish you all the best.

Warm regards

Michele

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Update posted by Good care (the patient)

Thanks for the feedback and follow-up of my concern.

Response from Michele Young, REOC Lead, Executive Services, WACHS-Midwest 5 years ago
Michele Young
REOC Lead, Executive Services,
WACHS-Midwest

Submitted on 9/07/2018 at 1:18 PM
Published on Care Opinion at 1:20 PM

picture of Michele Young

You are very welcome

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