"Mental health outreach"

About: The Victoria Clinic

(as the patient),

Team work

Team work

In my opinion, the worker did not -

- follow the Public Relations spin in the organisations brochure

- work with the inpatient team to ensure appropriate follow up on discharge

- contact me prior to admission, during inpatient stay or aftercare

- arrange for alternative outreach worker support when they weren't available

- ask what outpatient follow up I required

The service appeared to be, in my opinion, financially motivated rather than patient centred care.

Responses

Response from Care Opinion Australia 2 years ago
Submitted on 19/06/2018 at 14:56
Published on Care Opinion at 14:56


The following response has been published on behalf of The Victoria Clinic by Patient Opinion Australia

Dear victordh85,

Thank you for your valued feedback received on Patient Opinion. I would like to offer you an apology that your recent experience was less than desirable. We are committed to excellent clinical care which is person-centred. Please be aware that all of your comments have been discussed by department managers and have enabled us to critically review our service delivery so as to continue to strive to offer the best possible experience to our clients.

Please feel free to contact me to discuss further on 9420 9244.

Regards,

Julie Tsorbaris

Outreach Manager - The Melbourne Clinic

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful