"Lack of courtesy and consideration."

My GP suggested my husband speak to a dietitian at the Collie Health Campus. 

He has cancer and is dying. My GP thought the dietitian might assist with advice and suggested food and supplement ideas.

A phone call to the staff member who took my call proved this was going to be no easy matter.

I was told no appointments could be made without referral. I felt her manner was dismissive and rude.

Whilst I assured her a referral had either been sent or was on its way, her insistence on following the system meant nothing could be organised. Her computer said no!

Next day, I went across to Collie fully intending to check on an appointment date or time. To state this staff member's attitude and remarks were appalling, in my opinion, is an understatement. She first stated no referral had been received...it was there !

Then no appointment time or date could be given there and then. 

I asked to give my phone and email address for the dietitian, but was told no.

May I have an email address for the dietician? No.

One phone call to the Bunbury Health Campus that night and my story was relayed immediately to another dietitian in Bunbury.

She responded next day and understood how my husband was not able to attend an appointment. She covered information that was needed and stated a sample product range would be left in reception at the Bunbury Campus. She also organised for me to speak directly to herself that day.

What a difference in attitude and willingness to assist.

I still have not heard one word from their dietitian. Maybe the staff member taking appointments is indicative of their system ?