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Embarrassing having to tell my symptoms to a waiting room fu...

Posted By Fitzroy Crossing resident

"Embarrassing having to tell my symptoms to a waiting room full of people"

About: Fitzroy Crossing Hospital

(as the patient),

Often I can't get GP appointments so I have to go through the emergency/triage system to see a doctor. I find this quite confronting as I have to explain my symptoms (which have often been of a private nature) to the nurse at the front triage desk, in front of a waiting room of people. This is especially uncomfortable because this is a small town where everybody knows each other. I also feel uncomfortable sitting in the waiting room hearing other people being triaged. The whole process is very public and I don't feel like there is much respect for people's privacy.

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Responses

Response from Robyn Gibson, A/Operations Manager, Derby and Fitzroy Valley Health Services, WACHS Kimberley 5 years ago
Robyn Gibson
A/Operations Manager, Derby and Fitzroy Valley Health Services,
WACHS Kimberley

Manage the Health Services for the Derby and Fitzroy Crossing District

Submitted on 9/07/2018 at 4:10 PM
Published on Care Opinion at 4:11 PM

picture of Robyn Gibson

Dear Fitzroy Crossing resident

Thank you for the information you have given us about the Triage and Waiting areas at Fitzroy Crossing Hospital and I apologise for the delay in responding to you about this.

I do understand the embarrassment of talking about personal information in a waiting room full of people and particularly in a small town where everyone knows each other and we are looking at ways to change this situation and make it better for all concerned.

We are planning to make a change to this area to ensure more privacy for all patients and I will be able to provide you with more information once these are finalised. In the meantime, I am happy to discuss your concerns further and hope you will be able to contact me by phone 9193 3275 or in person when I am visiting Fitzroy Crossing.

Kind regards,

Robyn Gibson

Acting DFVHS Operations Manager

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