"Specialist Services in Karratha"
About: Nickol Bay Hospital Nickol Bay Hospital Karratha 6714
Posted by patientofNBH (as ),
A specialist at Nickol Bay Hospital, came across extremely arrogant, rude and dismissive. I am not naming them in this article because it isn't appropriate.
I asked the doctor further questions about my treatment and they seemed dismissive, did not make eye contact and I felt that they was not interested.
I asked the specialist about why they wanted to do a particular intervention and what were the risks - the answer I got was, because we just like to have a look. As an educated, professional, I felt like I was being dismissed, with the attitude appearing to be - what would I know?
When I woke up in recovery, the specialist came in, walked straight past me, sat down at a desk, wrote a few things, then walked out again - I called out to the doctor at the door and said, thank you doctor and the doctor jolly well didn't even turn around and acknowledge me. It felt like zero patient care!
I hear many others around town talking about the same doctor, and so I called the hospital to ask where I could provide some feedback, which has led me to this site. I figure we can all make comment and gossip outside the hospital as much as we want, but the feedback needs to be written down so some action can be taken.
This is not a personal attack, but some formal feedback, with the following recommendations:
Dr (*) should consider their use of verbal and body language when talking to their patients - making eye contact and answering their questions with appropriate levels of detail would be appreciated. The doctor can come across as dismissive.
If Dr (*) passes a patient who has just woken up in recovery, it would be common courtesy to come and speak to that patient, as opposed to ignoring them. If someone speaks to the doctor, they should turn around to talk to them.
On the plus side, the rest of the doctors and nursing staff at Nickol Bay Hospital could not have been more wonderful. They were attentive and considerate and I really felt safe and cared for in their hands. I appreciate one of the nurses for holding my hand whilst I was sedated, a nurse in recovery for being so lovely, two nurses who looked after me on the ward, and my anaesthetist for taking care of the anaesthetic. Thank you.