Cataract surgery

(as the patient),

STORY HAS A RESPONSE

This story has had 2 responses

About: Sydney / Sydney Eye Hospital / 1 East (Ophthalmology)

I have been on the public wait list for a cataract procedure for about a year. I received a phone call from the Sydney Eye Hospital advising that there had been a cancellation and would I like to take the appointment? Of course, I jumped at it and took it.

A week later, I was in hospital being prepped for the procedure. At all times, the staff kept me briefed and updated as to what was happening. The nursing staff who dealt with me were exceptional - caring, helpful and continually informing me what was happening. They made me feel comfortable and relaxed despite the fact this was a potential scary situation that I had not experenced before.

The anesthetist was wonderful - she made me feel very comfortable and even made me laugh a few times. The theatre staff were great too, although I only briefly chatted to them before the surgery.

All went smoothly and before I knew it, I was down in recovery. Again, the nursing staff made me comfortable and took their time with me. They kept an eye on me until my friend came to collect me.

I was truly impressed and knocked out by the service and the procedure in what is, essentially, a public hospital. I cannot fault my experience at all.

Share this page

Responses to this story

Response from Jennie Barry, General Manager, Prince of Wales/Sydney/Sydney Eye Hospital

Dear hotelce33

How wonderful you were able to receive your cataract surgery earlier than expected and that you had a very positive experience through the attention and care from our staff in several departments. I appreciate you taking the time to tell us about your journey in our hospital and for the positive feedback concerning our processes and staff. They will be thrilled with your praise.

We hope your recovery is going well.

Kind regards

Jennie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by hotelce33 (the patient)

Thanks Jennie - I wish I had taken note of the wonderful nurse that got me ready for the procedure; I would love to have thanked her by name so the hospital would know how wonderful their staff are (I’m sure they know that anyway).

Its so easy to criticise these days, so I think where possible we need to highlight the people who are doing excellent work in patieint care.

Updates, changes and questions related to this story