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Care Opinion

Looking for a new home for our parents

Posted By prospect26

"Looking for a new home for our parents"

About: BlueCross Monterey

(as a relative),

Thank you so much to the delightful Ethann and Joanne at BlueCross Monterey Glenroy for our visit to their beautiful new facility yesterday. Decisions about moving to residential care are not easy, but they made us feel confident and reassured about the care our parents would receive. And, whilst the facility is lovely, it was their attention to the individual needs of our parents that really gave us the confidence to choose Monterey. Thank you both for being so welcoming.

Grateful daughters

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Responses

Response from Alan Lilly, Chief Executive, BlueCross 5 years ago
Alan Lilly
Chief Executive,
BlueCross

Submitted on 18/07/2018 at 6:30 PM
Published on Care Opinion on 19/07/2018 at 9:23 AM

picture of Alan Lilly

Dear prospect26, Grateful Daughters,

Thank you so much for taking the time to share your experience at BlueCross Monterey on Care Opinion. That's great feedback and I know that Ethann and Joanne will be delighted to receive it too.

We agree that making decisions about residential care is not easy at all but that focus on the individual person's needs and the needs of their family is of uppermost importance. We are committed to our vision of "enriching lives".

Thank you so much for taking the time to write. We are really pleased also with the refurbishment and extension at Monterey and have received much favourable feedback. It looks and feels great with lots of space for families to enjoy with their loved ones.

I will be sure to pass on your feedback to Joanne, Ethann and the team at BlueCross Monterey and if there is anything else that we can help with, please do let us know.

Many thanks and kind regards

Alan Lilly

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