"I was taken to hospital after a fall."

About: Logan Hospital / Emergency department

(as the patient),

I recently came to Logan Hospital. I find the staff to be kind. I presented at emergency at 10am on a Saturday and I left with a temporary half leg plaster at 5:30 pm. I had broken the fibula at the top of bone and at ankle.  Caused by slipping in a sloping Brisbane park on wet grass and falling across body upon right leg to effect two bone fractures.

When I returned for review and further plaster on leg, I arrived at 1:30 I left at 5 o'clock There were masses of people, long corridor full, all waiting to be seen - a struggle to find a seat

I found the staff again kind. I  experienced  twice  written hospital reporting of injury to be incorrect. I was sent to have an x-ray of leg at arrival. I was told  ankle only was to be x-rayed. I had to notify them I had two bone injuries one at ankle, one under the knee. The staff had to go back to a doctor to correct the x-ray form so leg correctly x-rayed . Given that Logan is with a high multicultural community many people have very poor understanding of English and communication of English - such patients may not be able to correct the recording deficiency to mean injuries are refused correct review and treatment.

After I had permanent cast on leg applied, I was again sent back for a further x-ray, to again find wrong recording on x-ray form. It recorded I was to have left leg x-rayed. The injury and now plaster was on the right leg. Again form wrongly recorded. It had to go back for change. I am not sure of procedure, however wrong recording twice is a concern  . 

I said to staff this has to be an issue for people who have low English, whom cannot or feel unable to correct errors . Reply of staff was there have been issues. I consider this needs urgent attention. Is someone dealing with information who is not English literate or are these recording mistakes? It is a serious issue if it compromises treatment.

Secondly, I found there was a huge number of patients and few doctors. We should be notified to expect appointments to take two hours. There was a major outburst by one person. Was this a single parent worried for  children's safety. The Parent had waited, then forced to leave to reschedule. If there are only a couple of doctors for clinics,  might appointments have greater staggering.  Clearly doctors are working at fastest capacity, but the numbers of people was beyond what I have ever seen at any other hospital



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