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Leaving telephone messages.

Posted By Volchenok

"Leaving telephone messages."

About: Warren Hospital

(as the patient),

I got a voice message on Monday to see how I was. This was recorded on Sunday to see how I was feeling. I believe you should be aware that under telecommunication act telephone companies have 4 days to deliver voice messages, text message has to be delivered in 4 hours. Big difference. On receiving the voice message I immediately phoned the hospital, but it rang out, I did this 4 times each time it rang out. So I stopped responding. I understand hospitals get busy, but I think there should be a better follow up method used by hospitals. By the way I am all good.

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Responses

Response from Jodie Omodei, Operations Manager, Coastal, WACHS South West 5 years ago
Jodie Omodei
Operations Manager, Coastal,
WACHS South West

Submitted on 28/08/2018 at 12:30 PM
Published on Care Opinion at 12:39 PM

Dear Volchenok

Thank you for your feedback regarding the message you received from Warren Health Service. To improve our service I would like to get a better understanding of the message you were left and the phone number you were given to return the call. Can you please contact me on 0417 176 473 so that we can get our processes working better. Thank you.

Jodie Omodei

Acting District Manager

Warren Health Service

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Jodie Omodei, Operations Manager, Coastal, WACHS South West 5 years ago
We have made a change
Jodie Omodei
Operations Manager, Coastal,
WACHS South West

Submitted on 1/10/2018 at 5:16 PM
Published on Care Opinion on 2/10/2018 at 9:35 AM

Dear Volchenok

Thank you for contacting me regarding your feedback. Unfortunately the phone number that you returned the call on is not maned 24hrs per day and therefore it was not answered. We have reviewed our process and will in future make follow up phone-calls from a phone that will be answered at any time of day. Thanks again for contributing to improving our service.

Jodie Omodei

Acting District Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Volchenok (the patient)

Thanks Jodie

That should improve patient contact after spending time in hospital.

Regards

Volchenok

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