"Lack of communication"

My daughter has been in the Angliss Hospital for 2.5 weeks now. In that time she was in the cardiac unit for a week, a general ward for another week and now has been moved into rehab. She suffers a few different medical issues and has been on several medications since suffering an acquired brain injury (ABI) eight years ago. She knows exactly what her medications are and when she should take them and what dosage. However, no matter how many times she tells staff, she is frequently given the wrong medication at the wrong time. Luckily for her, she knows what is correct and due to her experiences since being in this hospital, always checks what she is given.

Due to her ABI she suffers anxiety when in unfamiliar situations or when any stress is experienced. This medication problem is causing her a lot of anxiety and not helping her recovery.

She is also concerned about staff not communicating her progress to her. On two occasions I have had to seek out a doctor to inform them of her situation or to find out what her progress is.

She has also experienced distress at a lack of personal attention (toileting) when it has been needed as a matter of urgency. I know staff are busy, but surely it's not too much to ask that a staff member answer a bell to see if the situation is urgent or can wait a short while, rather than just seemingly ignoring the call.

Also, I know there are students working on the wards, but it should be common knowledge even to a student that you don't test someone's blood sugars when they're in the middle of eating a meal and then wonder why the reading is high! Same sort of thing goes for BP medication. In my opinion, nurses are clearly not reading notes, or perhaps the doctors don't write clear enough notes. One medication she is on should not be taken after 2pm yet a nurse came in one day to give it to her at 3pm.

As her medical condition has improved since being admitted, she is now keen to go home, but would be unable to cope until her strength has been regained as she has serious mobility issues. Being transferred to the rehab ward was supposed to assist in this. However, she has now been in that ward for three days but not received any physio. This is partly due to the weekend. Why aren't there physios working on a weekend? Surely this creates a lack of continuity in a patient's progress.