"Emergency care at Fiona Stanley Hospital"

About: Fiona Stanley Hospital

(as a parent/guardian),

My child was bought into Fiona Stanley Hospital by ambulance for a sports injury on Sunday afternoon. 

Arriving at the hospital we could see the staff were under the pump and extremely busy. 

My child was taken into the ambulance bay where an amazing nurse Mel looked after them. 

Luckily my child was fortunate to not have spinal injuries and walked out of the ED later that evening. 

Nurse Mel needs to be commended for her caring attitude, patience and calming abilities. I watched her treat my child with care and kindness whilst dealing with several other patients including a confused older person who multiple times tried to jump out of bed. 

Some patients would have been frustrating for the most of patient people. At all times Mel attended to each patient with such a caring attitude and pleasant demeanor. 

She is truly one of those amazing nurses who despite being run off her feet attends to each patient with grace, poise and a caring and patient attitude. Please pass on my sincere thanks to her. 

Responses

Response from Janet Zagari, Executive Director Transformation, South Metropolitan Health Service, South Metropolitan Health Service nearly 2 years ago
Janet Zagari
Executive Director Transformation, South Metropolitan Health Service,
South Metropolitan Health Service
Submitted on 03/09/2018 at 16:27
Published on Care Opinion at 16:35


picture of Janet Zagari

Dear Pleased Patient

Many thanks for sharing your story about your experience at the Fiona Stanley Hospital.

The Emergency Department has been very busy over the past couple of weeks and I agree with you that it is wonderful that the team continue to provide care with such patience and positivity.

I was so pleased to hear of your experience and have passed on your compliments to emergency department staff including nurse Mel. I know that they really appreciate hearing from patients and their families.

Kind regards

Janet Zagari

Executive Director, Fiona Stanley Fremantle Hospitals Group

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