"The ED department"

About: St John of God Midland Hospital / Emergency Department

(as the patient),

It is the second time I have been through walk in ED (another time through with ambulance, so no problem). In my opinion, what a ridiculous system. There is a lovely staff member greeting you and says sit in the red seats. That would be okay if only the patients sit there, but when the escorts do it I seems like a is a shamble. I think it is a shambles anyway because people push in out of turn. What is wrong with a ticket number system? If Woolies and Coles can have them in their dairy section, surely a hospital can do likewise. Then people can sit anywhere and when their number is called up they get up.

Spoke to some very disgruntled people who felt the same. Hope you will do something about it and not just reply with false promises.


Response from Michael Hogan, Chief Executive Officer, St John of God - Midland nearly 2 years ago
Michael Hogan
Chief Executive Officer,
St John of God - Midland
Submitted on 18/09/2018 at 16:52
Published on Care Opinion at 17:01

Hello pug002

I was sorry to learn of your recent experience in our Emergency Department and appreciate your suggestion regarding a ticketing system. I acknowledge that it can be a very frustrating experience waiting for treatment and not receiving any updates on your progress in the queue.

I am pleased to advise you that we are undertaking a review of our triage process to identify where improvements can be made to our current system. A ‘Triage Working Party’ has recently been established and there is a proposal to trial a ticketing system, in addition to other measures, to ensure our patients progress through the Emergency Department in a timely manner. It is envisaged the ticketing trial will commence within the next week or so.

As you are probably aware, patients are allocated a triage score when they present to Emergency Department. Patients are reviewed based on order of clinical need and life-threatening conditions such as cardiac and respiratory complaints or major trauma will always take priority over less emergent presentations.

The Emergency Department saw approximately 67,000 patients in the in the 2017/2018 year and it is predicted that we will exceed this number in the 2018/2019 period. Therefore, it is imperative that we continue to review our services to ensure we meet the expectations of our community. I thank you for your interest in this matter and your feedback has been invaluable.

Kind regards

Michael Hogan

Chief Executive Officer

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