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Geraldton Regional Hospital Acute Wound Care Department.

Posted By JSP1

"Geraldton Regional Hospital Acute Wound Care Department."

About: Geraldton Hospital

(as the patient),

After an operation to strip the veins in my legs I was booked into the Acute Wound Care at Geraldton Regional Hospital to dress two ulcers one on each leg. What an amazing team of Health Care Professionals.

Each of the nurses who attended me were highly skilled, sensitive to my pain threshold, competent in what they were doing and not afraid to ask a colleague for advice or input, if required. All engendered confidence in me that I was in the right place to obtain the best possible treatment.

After 6 weeks of painstaking and skillful caring I am pleased to report 1 ulcer has healed and the other is well on its way to healing and this is after nearly 4 years of various treatments.

I can't speak highly enough of the treatment I received from the considerate, experienced, efficient, caring and truely awesome nurses.

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Responses

Response from Michele Young, REOC Lead, Executive Services, WACHS-Midwest 6 years ago
Michele Young
REOC Lead, Executive Services,
WACHS-Midwest

Submitted on 10/09/2018 at 8:03 PM
Published on Care Opinion Australia on 11/09/2018 at 9:05 AM

picture of Michele Young

Dear JSP1

Wow, what a wonderful compliment to start the week. Thanks so much for taking the time to share your positive experience on Patient Opinion, I was so pleased to read that the team at the Geraldton Hospital Post Acute Care Service (PACS) provided you with such exemplary care. The PACS team are a group of consummate professionals who strive to provide compassionate person-centred care and I will take great pride in passing your compliment on as I know the team will appreciate your kind words.

Thanks again for taking the time to write. Patient Opinion is a great way for us to capture feedback from our health service users, good and not so good and make changes based on that feedback. It allows an opportunity to open the lines of communication and have meaningful dialogue with our consumers.

I hope you are travelling well on your road to recovery and I wish you all the very best for the future.

Warm regards

Michele

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by JSP1 (the patient)

Hi Michele,

Based on my experience, the team at PACS Geraldton, are a group of consummate professionals who strive to provide compassionate, person-centred care.

Thank you for acknowledging my feedback and please pass on my gratitude to all the nurses concerned.

With Thanks

Regards

JSP1

Response from Michele Young, REOC Lead, Executive Services, WACHS-Midwest 6 years ago
Michele Young
REOC Lead, Executive Services,
WACHS-Midwest

Submitted on 11/09/2018 at 9:05 PM
Published on Care Opinion Australia on 12/09/2018 at 9:07 AM

picture of Michele Young

Thanks JSP1, will do.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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