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"Our First Baby Being Born"

About: Osborne Park Hospital / Maternity care

(as other),

We were excited me and my wife having our first baby as she is from another country. I payed the full price of the hospital bill which I had saved for, as Australian government would not supply her with a Medicare, as I pay well beyond my fair share of tax. Any way that’s not point as we had really poor communication between hospital Osborn Park and us there was a lot of traveling as no other hospital will accept us, I believe because they thought we won’t pay. To the point we were traveling from Ellenbrook to Osborn park every meeting we had and in my opinion the support was terrible. Me and my wife felt out of place until a midwife was really nice to us and understood our situation. She was lovely and has a heart of gold and her apprentice she was great. So before we went to theatre we had to pay money so we did half as agreed. But I felt they were like credit bureau demanding money and on the day of theatre our doctor surgeon changed twice and we were stuck on the spot with this decision from the doctor as it went from who we believe was the best surgeon down to a trainee which made us really nervous as it’s our first born. While we were in theatre a pediatrician came in talking to us about how we are going to pay him, as surgery is happening now.  I thought what a disgrace this was. I was angry because hospital told us about contractors involved, as we were under the impression all the cost was one cost, was really annoyed at this. But baby came and we were settled again, so I cut this story in short terms.

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1- Miscommunication with hospital, as no idea of extra cost with no notice.
2- Theatre dispute about money with contractor in theatre on the day, so  angry about that.
3- Poor support for us as my family had no support.
4- Hospital didn’t send us the rest of the bill or ring us instead sent to credit people.
5- Got charged $270 for them to ring us and say come to hospital and we still didn’t go because we couldn’t afford that cost, as we went to local doctor.
6- Payed $2,000 for my wife a night and she was in a shared room of 6 with no TV, as they said need to pay for TV.
7- Payed bill and it’s been one year later and still get calls from health and Osborn Park saying we need pay, as I have full invoice of charge and there is two charges I refuse to pay for is a telephone call, as I believe they charge $270 per call not acceptable.
My honest opinion of Australia health department is a debacle as it’s my child and I was not even allowed to use my Medicare card for my child.
In my opinion the whole experience was appalling. But would love to thank
the main Midwife and her apprentice.
And the anaesthetist for telling the pediatrician to talk about it later.
Thank to the trainee surgeon for giving it your best






Response from Geraldine Carlton, A/Executive Director Sir Charles Gairdner Osborne Park Health Care Group, Sir Charles Gairdner Osborne Park Health Care Group 2 years ago
Geraldine Carlton
A/Executive Director Sir Charles Gairdner Osborne Park Health Care Group,
Sir Charles Gairdner Osborne Park Health Care Group
Submitted on 11/09/2018 at 18:05
Published on Care Opinion on 12/09/2018 at 09:05

picture of Geraldine Carlton

Dear Syriss,

Thank you for telling us of your concerns regarding the care you and your wife received during the birth of your first child. Firstly I would like to apologise most sincerely for the experience you describe. This is not in keeping with the values of our hospital and I am sorry for the distress this has caused. I appreciate that this should be a very exciting and special time of your lives; and it saddened me greatly to read of the poor communication and lack of support you experienced.

I wish to reassure you that we take feedback very seriously and use this as a way to improve our service. I would like to let you know that the matter you raised regarding payment information has been discussed with the staff concerned. It has been stressed that information must be clear and detailed and that they should provide an opportunity for questions and clarification. I am very sorry this did not occur at the time. Osborne Park Hospital (OPH) has recently appointed a full-time Private Patient Liaison Officer (PPLO) and we have discussed the importance of highlighting all possible costs, so that patients and their families may be better prepared.

So that we may assist you further with this issue, I would encourage you to contact our Consumer Liaison and Administrative Officer on 9346 8009.

I would also like to acknowledge the very kind words you noted regarding the midwife, anaesthetist, trainee midwife and surgeon and I will pass these on to them.

Once again I wish to thank you for your feedback. I do hope things are going well for you all. I also hope that you will be happy to contact us on the above number so that we can assist with resolving any outstanding concerns.

Kind regards,

Geraldine Carlton

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