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"New management"

About: Alwyndor Aged Care

(as a relative),

My parent has lived at Alwyndor for some years now. From my perspective, Alwyndor used to be a warm and welcoming facility, with wonderful, friendly, and well qualified staff. A new management team has arrived, and I believe the care and qualifications of staff caring for my frail parent has declined markedly. I am rather angry at the dismissals of good nursing staff, who knew the residents and the resident's backgrounds, and who have been replaced with 'medically competent' care staff, who now are the staff who provide medications and nursing care. I was astounded. I am angered that this team of mangers, who I believe have not taken the time to get to know the residents personally, can say they continue to provide the excellent care and services I believe Alwyndor was once known for. I feel this is evidenced at resident meetings, where they do not seem to know residents who have been living at the facility since before either of these managers began working there. I most certainly think the current managers are less concerned about providing a homely, caring, supportive, and most importantly, excellent frail aged facility. I feel they have breezed in on the back of Alwyndor's good reputation, and I believe in the midst of cost cutting, are feathering their own nests and executive reputations - and I am angered by this. I am considering moving my family member to where I feel it's a more caring facility. I am extremely sad and incredibly angered.

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Response from Alwyndor Aged Care 4 years ago
Submitted on 25/10/2018 at 3:08 PM
Published on Care Opinion at 3:39 PM

Dear Misstyping

Thank you for taking the time to write about your feelings regarding your parent’s care at Alwyndor. Your concerns seem to centre on some recent changes in our nursing and carer staff. I agree that the relationship between our staff and our residents is absolutely critical to our success in delivering excellent, personalised care and I am deeply concerned that you feel the quality of care here has recently changed. In everything we do, we are wholly aware that Alwyndor is home to our residents – and that this home needs to be caring, warm and supportive as well as safe.

I have logged your concerns as part of our formal feedback system so that we can address them thoroughly. Any more specific information you could offer would greatly assist us in this process and enable us to take positive action. I invite you to contact me personally on (08) 8177 3200 or so that we can discuss your experiences in more depth.

With best wishes,

Susan Wirth

Residential Services Manager, Alwyndor

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