"Quality of care"

Living so close to the facility I was able to visit often, daily, sometimes three or four times daily. During these visits I often found my mother in a urine soaked pad and at times her bed was also soaked in urine. 

Meals where missed on the occasions that they could not make it to the dining room. 

I was told by staff that Sustagen couldn’t be given to my parents without it being written up by a doctor.

My mother was often dressed in a manner that allowed her breast to be seen through her clothes, this was after a lot of emails and discussions with management regarding this.

A request to have my mother ready to attend my father's funeral was ignored, she was showered the evening prior by my sister. Our only ask was that her breakfast and dressing be completed by 10 am. I arrived to collect her to find her still in bed, causing us to be late for our father's funeral.

We transferred our mother to a top of the range facility, asked for transfer papers to be completed. This was done, but it was done for the wrong resident... stating clearly on the transfer that my mother had all her teeth, she had dentures for over 40 years. Simple task I would have thought, but this and many other errors on transfer.