"Fiona Stanley Hospital"
About: Fiona Stanley Hospital / Cardiothoracic Surgery & Transplantation & Ward 4C Fiona Stanley Hospital Cardiothoracic Surgery & Transplantation & Ward 4C Murdoch 6150 Fiona Stanley Hospital / ICU Intensive Care Unit Fiona Stanley Hospital ICU Intensive Care Unit Murdoch 6150
Posted by Cared for a Country Patient (as ),
I would like to acknowledge the wonderful cardio-thoracic team at Fiona Stanley Hospital who cared for my mum post her cardiac surgery this includes the surgeon, medical, nursing, allied health and support works in ICU & 4C. Where the journey was not so pleasant was in the angiography unit. The pre-procedure & post op care was fine, what wasn’t good was somehow knowing you need to wait to be called in, all you're told is arrive at 7 am fasting. Post angiogram the staff lacked clarity. At one point I was told by a nurse in what I felt was a condescending way to leave even though numerous other nurses said I could stay. Then over the next 2 weeks there were 4 times when Mum's surgery was cancelled, which caused her a great deal of stress. Perhaps some staff need skills in better communication, consistency in policies post angiogram and improved knowledge of the experiences & needs of country patients is needed. Staff need education about the needs of country patients who often travel very long distances to get to Fiona Stanley Hospital and many don’t have the family support that my mum had. A big city hospital is scary and intimidating and if family is present they should be able to support there loved one.
In my opinion, the transit lounge is the worst place I have ever visited. We got dropped off by a very friendly guy, then not one person approached us to explain how it works. Fortunately the cardiothoracic doctor came and organised the discharge paperwork. Three hours later we received Mum's discharge medications (which were explained twice by the pharmacist & a nurse), like the discharge letter was explained twice by the doctor & nurse. Given I was told on a Saturday that mum was being discharged on Tuesday, surely the medications could have been organised the day before discharge to minimise the wait time. Finally my mum is now on warfarin & we have to locate a GP to follow up on her INR (international normalised ratio - blood clotting) and adjust the warfarin dose. Given she is not from Perth & she has to stay 1 week to see the cardio-thoracic surgeon, why can’t this not be done through Silver Chain or Hospital in the Home? Please, please ask your staff to learn about & show more compassion and an understanding to country patients. Respect for families is very important & that treating me (also a health care professional), I felt - like I’m an idiot, is very patronising and unprofessional.