Eye Hospital's Emergency Nurse.

(as the patient),

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About: Sydney / Sydney Eye Hospital / 1 East (Ophthalmology)

After years of being a satisfied with out-patient at Sydney's Eye Hospital, my visit to the Emergency Department recently was my first  - and hopefully the last - encounter with a particular nurse, who appeared to do her darnedest to take the caring out of the profession. 

In my opinion, to say that she was rude, uncaring, and downright unprofessional would be  an understatement. 

Having severe dry eye syndrome, I was finding it difficult to open my eyes, but she just didn't seem to care. Instead she yelled out something to the effect that she would let someone else check me, and refused to answer any questions about the problem, simply stating - you just have to wait for 3-4 hours to be seen by a doctor! 

I realise that the hospital was busy - like always; but do not believe that taking it out on the patients is part of her job description. 

By contrast, the lovely doctor who looked after me on my most recent visit, couldn't have been nicer. 

Staff attitude

Staff attitude


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Responses to this story

Response from Jennie Barry, General Manager, Prince of Wales/Sydney/Sydney Eye Hospital

Dear stonefy99

Thank you for taking the time to write feedback on your recent visit to the Emergency Department. Your feedback is very valuable in helping us to improve the next patients encounter. It is disappointing to hear of your experience with the one nurse in particular. I expect all patients to be treated with compassion and respect and I apologise that on this occasion this did not occur. Your story will be shared with all the staff in the Emergency Department, so they may reflect on your story and our CORE values. Also thank you for acknowledging the doctor’s nice demeanour. If you would like to discuss further please contact me on SESLHD-SSEHExecutiveServices@health.nsw.gov.au

I hope your dry eye syndrome is settling down and again thank you for the feedback

Kind regards

Jennie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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