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Care at Eastern Health-Lilydale

Posted By foxtrotfy39

"Care at Eastern Health-Lilydale"

About: Yarra Ranges Health

(as the patient),

I have had 2 cataract surgeries. The doctor explained clearly before the operation, what the procedure would involve, putting me quite at ease prior to the operation. The operating staff then proceeded to prep me for the operation, which was quite painless and quick, and the staff were fantastic.

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Responses

Response from David Plunkett, Chief Executive, Eastern Health 6 years ago
David Plunkett
Chief Executive,
Eastern Health

Submitted on 7/11/2018 at 6:05 PM
Published on Care Opinion Australia on 8/11/2018 at 10:48 AM

picture of David Plunkett

Dear foxtrotfy39

Thank you so much for taking the time to share feedback regarding your experience at Eastern Health and particularly having cataract surgery at Yarra Ranges Health in Lilydale.

I was so pleased to read how the staff provided you with the information, care and compassion during your 2 surgeries. The team there do a terrific job and it is very clear that the Eastern Health values of Patients First, Kindness, Respect, Excellence, Agility and Humility are alive and well! It will give me great pleasure to share your feedback with the staff working at Yarra Ranges Health.

I trust you have recovered well and with improved sight are enjoying life to the maximum!

Take care

David

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