"My appointment was cancelled on the spot"

About: King Edward Memorial Hospital

(as the patient),

I arrived to King Edward Memorial Hospital (KEMH) for my first psychology appointment at the required time today and was told the doctor had rung in sick and no one else was available. Sorry.

For KEMH it may just be a missed appointment, but for me it’s so much more!
I got myself to the appointment time, pat on the back, despite poor sleep which comes from having a mental health illness and insomnia and being on strong sleep medication.
I got myself to the appointment time despite having difficulty getting to places due to severe hernia repair pain, following post operative complications and being on strong pain medication.  I’m pleased that finally after over two months of being hardly able to walk, I’m able to.
I’ve felt very distressed lately.  It’s been happening a lot to me, the pain, the meds, the lack of diagnosis for a long time, the people in care who I feel don’t pay attention to the detail for diagnosis and therefore surgery; the delays and complications.  The severe level of pain is one of the reasons I feel like jumping off my balcony and was willing to see a psychologist about this level of distress, plus my fear of going into a hospital and also my anger which has to be suppressed of course. Just note the ‘violence will not be tolerated' signs everywhere.
I don’t even want to see anyone now :(
What’s the point?  My pain, both physical and mental will just have to wait until when? I’ll get better by myself I’m sure.

Beside the very late cancellation, KEMH might want to do some stats analysing times between referrals first seen, referrals next seen. From my experiences your services are very disjointed.

Responses

Response from Graeme Boardley, Director, Midwifery, Nursing and Patient Support Services, Women and Newborn Health Service, King Edward Memorial Hospital nearly 2 years ago
Graeme Boardley
Director, Midwifery, Nursing and Patient Support Services, Women and Newborn Health Service,
King Edward Memorial Hospital
Submitted on 21/11/2018 at 20:09
Published on Care Opinion on 22/11/2018 at 10:14


picture of Graeme Boardley

Dear Very Sore

Thank you for sharing your story regarding your experience at the King Edward Memorial Hospital (KEMH). I am sorry to read that your visit today caused you concern.

Attending hospital appointments can be distressing for patients and I understand that there are many factors that can make attending these appointments difficult for some.

I am aware that one of our nurses from the Department of Psychological Medicine has made contact with you today and a new appointment has been made for you on Friday to coincide with another prior appointment so that you are not inconvenienced further.

I apologise for the failure within our system which meant that we were unable to contact you prior to your appointment this morning, to inform you of your doctor’s unplanned leave. This system will be reviewed and KEMH staff members will be reminded of the importance of contacting patients with scheduled appointments in these circumstances in a timely manner.

I regret the unfortunate circumstances of your experience with our service and I would like to thank you for bringing your concerns to my attention. The Women and Newborn Health Service is dedicated to providing specialist, patient-centred health care and your feedback will enable us to continue to improve this focus.

Kind Regards,

Graeme Boardley.

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Update posted by Very sore (the patient)

My complaint has been resolved satisfactorily. Your website helped. I've had an appointment and was treated really well. I wouldn't like the negativity to continue. I'm confident the hospital will check their appointment booking system and try not to let it happen again. Cheers.

Response from Graeme Boardley, Director, Midwifery, Nursing and Patient Support Services, Women and Newborn Health Service, King Edward Memorial Hospital nearly 2 years ago
Graeme Boardley
Director, Midwifery, Nursing and Patient Support Services, Women and Newborn Health Service,
King Edward Memorial Hospital
Submitted on 26/11/2018 at 19:31
Published on Care Opinion on 27/11/2018 at 09:52


picture of Graeme Boardley

Dear Very sore,

I am pleased to hear that your complaint has been resolved satisfactorily and that your most recent experience with our service was positive.

Thank you for taking the time to provide this update to us.

Kind regards,

Graeme Boardley.

  • Very sore thinks this response is helpful
    {{helpful-1}} other {{helpful-1 == 1 ? "person thinks" : "people think"}} so too

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