"My parent's hospital experience"

My mother having badly broken her wrist went to Royal Adelaide Hospital (RAH) after having an x-ray at Mannum Hospital. She needed to have a plate inserted into her wrist. She was  in A and E and then put in a bed. She wasn't actually operated on, as far as we know, until 10.30ish the following night. As her children we were trying to find out how she was and at what stage she was at. We were informed that they were not permitted to transfer us to the area she was in and to ring back when she was in a ward. 

The day after the surgery we rang again trying to find out how my mother was. Myself and my sibling. My sibling and their spouse decided to travel down to RAH as we were getting nowhere on the phone. On arrival to out-patience section my sibling discovered that she was not going to go to a ward and was being discharged. Prior to my family's arrival, our mother was seen by a physio and given instructions on exercises she was to do. This is an elderly person who had just had an anesthetic and was still woosie. Given this she did not remember what was told to her. Further more my sibling had asked to meet with the doctor to ascertain what was needed for mum to make a full recovery. This was not done! There was no meeting and in fact we believe the communication in this hospital is anything but efficient. The fact we were not able to ascertain how our mother was and not be able to be put through to the relevant department we feel was disgusting. As far as we're concerned there really needs to be a complete overhaul of this system. I am reluctant to call it a system because I believe there is none.