"Lost faith in the healthcare system"

About: Bunbury Hospital Fiona Stanley Hospital Pemberton Hospital Specialists in the O'Connor Electoral District

(as the patient),

A couple of years ago I went to Manjimup Hospital (Warren Health Service) in excruciating pain because of an almost ruptured gallbladder. I was then transferred to Bunbury Regional Hospital and from there to Fiona Stanley Hospital (FSH). During that entire time everything they gave me for pain didn't work. I'm a big guy and I seem to have a high tolerance to medication. I used to be rugby player and was used to hard hitting sports, so I could tolerate pain. I kept telling them that what they had given me wasn't enough. I ended up screaming and yelling in unbearable pain and ended up screaming myself unconscious. I thought this only happened in the movies, but now I know it can really happen. It really upset me that they didn't do enough to manage my pain. 

I ended up having my gallbladder taken out at Fiona Stanley Hospital. When I woke up I had a drainage bag, but nothing was coming out. I ended up having to go under the knife again. Throughout all of this I had again been in unbearable pain. After my second surgery they were short of beds and I was then sitting in a chair. They couldn't tell me if I was going to be staying there, being sent back to Bunbury Hospital or being discharged. I kept telling them that if I was being discharged, I had a small window of opportunity to catch the only train, followed by a bus trip home. Because nobody was telling me anything I left the hospital on my own accord, or I thought I might end up on the streets with nowhere to stay. 

Before leaving the hospital, they told me I would have to go to my local hospital in Pemberton to have my dressing changed. Because this meant that I would have to walk to the hospital each day (I didn't have a car) and I have bad knees and a bad back, I asked if Silver Chain could visit me at home instead. They told me that Silver Chain doesn't travel that far south. But I had seen the Silver Chain cars visiting other people around my home. 

When I did go to Pemberton Hospital to have my dressing changed, on one occasion I coughed and a funnel thing popped out of my wound. The wound was then open and the staff told me they couldn't do anything about it and covered it with a band-aid. 

I have lost all faith in the health system, including mental health. I suffer from PTSD and social anxiety. One day when I was meant to be seeing a Psychologist but couldn't go, my girlfriend rang to let him know and the Psychologist said I was pathetic and a joke, etc. 

I have a cyst in the bottom of my mouth that was meant to be operated on months ago. I have been told that the cyst could become cancerous, but after these experiences and other health care experiences, I just can't make myself go.

I have a history of using opiates following an incident and when I asked for the opiates from the doctors it was all too easy to get. I was then put on methadone and didn't realise that I would then be registered as a drug addict. As a result of this I believe there is a stigma and I am treated with disrespect. I'm trying to come off the methadone, because I'm tired of the way people treat me. 


Response from Debbie Easther, Regional Manager Mental Health, WA Country Health Service - SW nearly 2 years ago
Debbie Easther
Regional Manager Mental Health,
WA Country Health Service - SW

Manage Mental Health Services in the South West

Submitted on 05/12/2018 at 16:13
Published on Care Opinion at 16:14

picture of Debbie Easther

Dear Gallbladder

Thank you for alerting us to your negative experience with Health Services. I am very concerned that this is stopping you from accessing services now.

I would like to come and meet with you to discuss your concerns further and to see how we can support you in accessing services now and in the future.

Could you please call me on 0429914355 or email me on debbie.easther@health.wa.gov.au so that I can arrange a time to meet with you.

Yours sincerely

Debbie Easther

A/ Inland Operations Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Paul Forden, Chief Executive, South Metropolitan Health Service nearly 2 years ago
Paul Forden
Chief Executive,
South Metropolitan Health Service
Submitted on 06/12/2018 at 18:49
Published on Care Opinion on 07/12/2018 at 10:17

picture of Paul Forden

Dear Gallbladder

Thank you for letting us know about your experience at Fiona Stanley Hospital, it must have been a very stressful time for you. It is not good to hear your pain was not managed properly and that you were not supported during discharge.

We understand staff at Bunbury and Pemberton hospitals have invited you to contact them to discuss this in detail and we will liaise with them to gain your feedback and make any necessary changes. However, if you would also like to meet with us, please contact the Fiona Stanley Hospital Patient Family Liaison Service on 6152 4013 or via email FSHFeedback@health.wa.gov.au

Kind regards

Paul Forden

Chief Executive Director, South Metropolitan Health Service

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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