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"Sydney Hand Hospital"

About: Sydney / Sydney Eye Hospital / 2 West & Hand Clinic

(as the patient),

I had a bad fall earlier this year.

I broke both wrists and my spine.

I have been going to Sydney Hand hospital for awhile now.

I arrived at 10.20am for a 10.30 am check in. 

I didn't get to see the Dr till well past 2pm.

I'm tossing up on whether to have wrist fusion or not...I had a list of questions for the Dr.

I'm not happy with how it went.

Firstly, I waited for well over four hours to be seen.

When I was actually seen it felt very rushed.

And I didn't even get to go over my questions regarding wrist fusion.

Then the Dr basically left and that was that.

I'm actually thinking of putting in a formal complaint about the Dr that I feel just wanted to get me outta there.

Two broken wrists and a fractured spine and he's happy to be brief and not even answer my questions.

Disgusted with my treatment 

Wouldn't have wasted four hours if I knew the Dr was going to just brush me off, like I felt I was.

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Responses

Response from Pauline Rumma, Director, Clinical Services, Sydney and Sydney Eye Hospital 5 years ago
Pauline Rumma
Director, Clinical Services,
Sydney and Sydney Eye Hospital
Submitted on 6/12/2018 at 3:27 PM
Published on Care Opinion at 3:33 PM


Dear Fred Flintstones

Thank you for the feedback regarding your recent Hand Clinic Appointment. I apologise for the long wait on that day and the Doctor's attitude at the time of your review. Your concerns are valid and I am happy the Nurse Unit Manager has been in contact with you and is following up with your care.

Please do not hesitate to contact me further if needed on this email:

SESLHD-SSEHExecutiveServices@health.nsw.gov.au

Regards

Pauline

Director of Clinical Services

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