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"Needing timely care"

About: Sir Charles Gairdner Hospital

(as the patient),

I have a tumour and was in hospital last week in the Neurology department. They had done a CAT scan, which found that the tumour had not grown, but had become denser, although the registrar has not told me this – I had to find this out from my doctor. 

The registrar discharged me prematurely before calling my doctor (not me directly) the following day to stress that I needed to come back straight away because they had not done an MRI.

I presented at the ED as they requested, only to be told by staff there that they did not have a bed for me, to go home, and they will call me when they have a bed available.

So I did, and it took another whole week before I got a call to come back in. I went back to the hospital at 4pm on Wednesday, and now 2 days later, the MRI has still not been booked, let alone done. The registrar told the staff that if I want to go home, then I can go.

I am suffering from many symptoms, like extreme pain on my left side, degenerating eyesight, dizziness and more, but the registrar has told me, without doing an MRI, that my tumour is not causing these symptoms. I have asked the registrar to write a statement outlining this, but they have refused.

I have been sitting here in the hospital for 2 days, and the registrar has not even come to see me, saying that they will get to me when they get to me.

I just want to receive the care I need.

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Responses

Response from Geraldine Carlton, A/Executive Director Sir Charles Gairdner Osborne Park Health Care Group, Sir Charles Gairdner Osborne Park Health Care Group 5 years ago
Geraldine Carlton
A/Executive Director Sir Charles Gairdner Osborne Park Health Care Group,
Sir Charles Gairdner Osborne Park Health Care Group
Submitted on 12/12/2018 at 5:46 PM
Published on Care Opinion at 5:47 PM


picture of Geraldine Carlton

Dear decembersk56

Thank you for sharing your concerns in regards to the care you received whilst an inpatient of Sir Charles Gairdner Hospital. I was very sorry to read about the wait times you experienced during your recent admissions and the distress and frustration this caused. I acknowledge that clearer communication from the doctors may have helped to reassure you, and I’m sorry this did not occur earlier in your stay. I understand that you met with the doctors prior to discharge from your most recent admission and they were able to give you a full explanation for the concerns you raised.

I understand also that at the time of discharge, arrangements had been made for you to have your investigations completed and that you have a follow-up appointment with your doctor.

Once again, I wish to apologise for your experience and also to thank you for the feedback. This helps us to reflect and improve services for our patients. If you have any further concerns you would like to discuss, please contact the Patient Liaison Service at SCGH on 6457 2867.

Kind regards

Geraldine Carlton

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