"Husband's (high level) care - respite."

Bupa's brand new centre initially appears to be like a 4 star hotel. However, the fact that they are all single rooms, ceiling tracks for lifters, with "smart" TV's etc., etc., was not the whole truth. Not enough equipment (especially motors for lifters) to cater for numbers of high needs. In my opinion, food often failed miserably, especially for those served in rooms (cold mushy "frozen" veges, inedible shepherds pie) - routinely only cordial (had to ask for fresh water) on dining tables. Some confusion and vagueness regarding timing of medications. I feel I experienced intimidating confrontation with manager after giving suggestions which I intended to be anonymous. After husband transferred to hospital, received account for 33 days respite instead of the actual 19 days spent there. This was eventually rectified.