"Missing a Child Health Nurse appointment"

Early June last year my father in law was diagnosed with stage 4 cancer and within a month he had already passed away. My ex-partner and our family were going through a lot and we totally forgot about our two children’s CHN (child health nurse) appointment. She tried to contact us, but we were so busy with grieving & organising the funeral etc. We ended up getting in contact with the CHN and rebooked the appointment & attended it.

I got a call from DCP (Department for Child Protection) just before we attended and they told us someone has put a report in to say we haven't been attending any medical appointments, and I explained everything that had been happening. I think it was in November last year I rang up before their appointment and rescheduled another one because they were sick with a flu and the CHN told me they can't book me an appointment until next year in January. So I wrote the appointment date and time down for it on a letter I had got. I had got a new phone and number and had lost my appointment date & time. I was planning on ringing up and finding out when the appointment was & I checked my old phone and noticed she had sent me a reminder about the appointment, but by the time I saw the message I had accidentally missed the appointment and I had rung up and rebooked an appointment for my children.

After that I got another call from DCP and they told me again I had been missing out on my appointments and gave me a last warning that next time they get a complaint I will have to attend meetings about my children with the DCP. I have attended every appointment with the hospital, eye appointments, head ultrasounds, etc. and their immunisations are up to date. I am a dedicated Mum. I ensure all my children’s medical needs are met. They are well fed, clean etc. A lot of people have commented on how much of good parents my ex and I are. He helps me a lot with our children when I need it. I understand my children were born 13 weeks premature and they need to attend their appointments. It was an accident the times I haven't attended their appointments. I'm currently paying off a car loan and got my Learner's Permit so it will make it easier to attend appointments. I've tried to make a solution to the problem by setting up their appointments now with the Aboriginal Health team. I just want to make a complaint about Child Health Nurse as I don't think it was needed to be taken to that extent when she had called DCP on me twice without trying to make proper contact, such as sending a letter etc. I was never trying to avoid her or miss out on my children’s appointments.

I would appreciate a response back if my complaint has been taken further.