"The inefficiency and extremely poor service"

Late last year a senior staff member at Knox Private Hospital, contacted Bass Coast Health at Cowes, to arrange follow-up rehabilitation following quadruple bypass surgery on myself earlier that month. We were both stunned to find that  rehab. staff member at (Bass Coast Health) BCH could not see me until a month later for a cardiac assessment, which was well over a fortnight after my discharge from Dorset Rehab Hospital. 

Following several phone calls from BCH confirming my appointment,  I duly arrived at BCH San Remo on the given date and was told by the receptionist and then the rehab. staff member, they knew nothing about my appointment.  A phone call was made to BCH Cowes, who confirmed my appointment and I was given the excuse that it had not been written in the rehab. staff member's diary.  The staff member having another client waiting by this time, made another appointment for a later date.  At this assessment I was told that BCH San Remo did not conduct cardiac rehab and that rehab could start at BCH Wonthaggi on yet another later date.

When I saw my Surgeon for my post op assessment and we discussed the above and the amount of exercise I was doing myself and he agreed that it was pointless me undertaking rehab with BCH given the number of weeks after discharge from Dorset.