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Care Opinion

Social Workers

Posted By Bibbulmun Yorgah

"Social Workers"

About: Royal Perth Hospital

(as the patient),

In my opinion the social workers at RPH (Royal Perth Hospital) act like gatekeepers and prevent patients from being able to access the Aboriginal Liaison Officer. I believe they have no cultural sensitivities and our mob are missing out on valuable assistance available to all other patients due to the attitude of the white women in that office!

I was sent down from Broome for tests. Broome Hospital informed me I would be given transport assistance through the Aboriginal Liaison Officer by finding them at the Social Workers counter. They denied my access to the ALO repeatedly and said I would get no assistance.

On a later date, some months later when I was again at RPH as support for a friend whose grandchild was undergoing major surgery - one of the women at the Social Workers counter, took one look at me and I believe became rude and failed to assist my friend in her enquiry after looking at me and saying, I know you. Purely because I was standing there.

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Responses

Response from Dori Lombardi, A/Executive Director, Royal Perth Bentley Group 5 years ago
Dori Lombardi
A/Executive Director,
Royal Perth Bentley Group

Submitted on 4/02/2019 at 7:07 PM
Published on Care Opinion on 5/02/2019 at 10:31 AM

picture of Dori Lombardi

Dear Bibbulmun Yorgah,

I am very sorry to hear of your recent experience accessing the Aboriginal Liaison Officer and social work support services at Royal Perth Hospital, it is not the level of service we aim to provide. It is disappointing to hear that you had difficulty accessing the Aboriginal Liaison Officers. To help us improve, Carla who leads the social work team is keen to hear your story and has asked that you contact her on 9224 2058.

I apologise again for your negative experience and hope that with your feedback we will be able to improve our services to the Aboriginal community.

Yours sincerely

Dori Lombardi

Director of Nursing

Royal Perth Bentley Group

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Update posted by Bibbulmun Yorgah (the patient)

No one answered my call.

Response from Dori Lombardi, A/Executive Director, Royal Perth Bentley Group 5 years ago
Dori Lombardi
A/Executive Director,
Royal Perth Bentley Group

Submitted on 7/02/2019 at 11:36 AM
Published on Care Opinion at 12:05 PM

picture of Dori Lombardi

Dear Bibbulmun Yorgah,

Thanks for letting me know, I am sorry to hear that your call was not answered. Would you please contact my office on 9224 2219 and I will ensure that you are put in touch with Carla.

Yours sincerely

Dori Lombardi

Director of Nursing

Royal Perth Bentley Group

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