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"Our son in ICU at Maroondah Hospital"

About: Box Hill Hospital / Emergency Department Maroondah Hospital / Emergency Department Maroondah Hospital / Intensive Care Unit Maroondah Hospital / Mental Health Adult Inpatient Units (IPU1 and IPU2) Maroondah Hospital / Mental Health Triage

(as a parent/guardian),

The shock phone call came from a kind, unknown nurse at the A & E Box Hill Hospital recently one afternoon.  It's that call you don't want to get, Are you the next of kin of ......?  

We are older parents who then flew from Qld that evening, arriving at Box Hill A & E, well after midnight by taxi from Tullamarine.  Staff told us our son had been transferred to Maroondah Hospital I.C.U. They kindly advised Maroondah that we were coming. 

A & E at Maroondah expected us and escorted us to I.C.U.  We were treated with much respect and care, given comfortable chairs and blankets next to our son.  The professional care of Andrea was wonderful.  Thank you.  Next shift came lovely Amy.  Unfortunately she copped unnecessary abuse from our son, but rose above it.  She was so professional, so caring and so kind under most difficult circumstances.  We thank also all the doctors on duty that day esp. the psych. doctor who kept our son safe and organised his transfer to detox.  We thank you all from the bottom of our hearts.  We have returned to Qld, relieved and at peace. 

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Responses

Response from David Plunkett, Chief Executive, Eastern Health 5 years ago
David Plunkett
Chief Executive,
Eastern Health
Submitted on 4/02/2019 at 5:20 PM
Published on Care Opinion at 5:46 PM


picture of David Plunkett

Dear The I family

Thank you so much for taking the time to share your experience when your son was in the Intensive Care Unit at Maroondah Hospital.

This must have been a very stressful situation for you, especially given you were not in the state. It's clear from your words the staff, both within the Intensive care Unit at Maroondah, plus also the Emergency Departments at Box Hill and Maroondah Hospital displayed the Eastern Health values of Patients First, Kindness, Respect, Excellence, Agility and Humility.

It will give me great pleasure to share your experience with the managers of these services and especially to acknowledge Andrea, Amy and the pysch doctor.

Many thanks again The I family and with kind regards

David

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