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"My experiences in Ward 5A of Fiona Stanley Hospital, Western Australia"

About: Fiona Stanley Hospital / Acute Medical Unit, Wards 5A &5B, AMAC (Acute Medical Ambulatory Centre) Fiona Stanley Hospital / Emergency Department

(as the patient),

I was very impressed with the pleasant and courteous behaviour of all the staff on all shifts. I have a complex medical history, so I stayed 2 nights while a number of tests were taken to exclude possible problems. Being registered with My Health allowed the hospital access to previous tests and treatments and I am glad that I had not opted out. Fortunately, they were able to diagnose that my issue was a minor one that could be controlled with regular preventative medication. I have found that the medication has been most effective. I had a long wait in ED, but it was the Friday night of the Australia Day weekend, so I have no complaint about waiting, having rightfully been classed as a Category 4 priority. I was sent home with 2 large boxes of my new medication. Because I was on the 5th floor facing Perth, I even had a great view of the Australia Day fireworks. Bouquets to Ward 5A! !

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Responses

Response from Neil Doverty, Executive Director Fiona Stanley and Fremantle Hospitals Group, South Metropolitan Health Service 5 years ago
Neil Doverty
Executive Director Fiona Stanley and Fremantle Hospitals Group,
South Metropolitan Health Service
Submitted on 22/02/2019 at 3:00 PM
Published on Care Opinion at 3:11 PM


picture of Neil Doverty

Dear HappyHF,

Thank you for posting such kind words on Patient Opinion. We are proud of the service we provide and really appreciate hearing from patients.

Our staff aim to provide safe, patient-centred care, so I was pleased to read that the treatment provided to you was delivered in a professional and competent manner. Taking the time to understand individual needs of patients is one of the priorities we are focusing on. I have shared your kind words with our staff on Ward 5A.

This is the kind of service we strive to achieve for every patient, every day and it is wonderful to hear that your experience reflected that.

Kind regards

Neil Doverty

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