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Presented with Chest Pain

Posted By Gunner5594

"Presented with Chest Pain"

About: Armadale Hospital / Emergency Department

(as the patient),

Recently I presented with a complaint of chest pain. Explained to the triage nurse my history and how I felt - i.e central chest pain! But with a temperature and SOB (shortness of breath). 

Incidentally it took ten minutes for nurse to appear at triage window! Anyway, way after our discussion I was given a triage score of 3! Two and a half hours later I was walked through into the ED. The nurse escorting me through asked how I was. I explained I have chest pain! From that point on all seemed to go well and as such was treated accordingly to my condition.

I was subsequently transferred to RPH (Royal Perth Hospital), 5 nights in CCU with a PE (pulmonary embolism). 

My story ends well as I have been discharged and currently feel a lot better. In my opinion, the triage score I was given can only be described as gross incompetence! This error could cost not only my life but others.

I hope this feedback can in some way educate the nurse(s) in the critical role of correct triage. 

Kind regards 

Gunner5594

P.S. More priority seemed to be given to getting my Medicare details! 

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Responses

Response from Diane Barr, Executive Director, Armadale Kalamunda Group 5 years ago
Diane Barr
Executive Director,
Armadale Kalamunda Group

Submitted on 25/02/2019 at 4:15 PM
Published on Care Opinion at 4:16 PM

picture of Diane Barr

Dear Gunner5594

Thank you for getting in touch with us and providing feedback about your recent presentation to our Emergency Department (ED).

I am so sorry that you had to wait so long to be seen with such uncomfortable symptoms. Attending an emergency department is always challenging, you must have been quite distressed. Thank you also for letting us know that your story did “end well”, that was very reassuring to hear. You have raised a number of concerns that I would really appreciate reviewing in more detail to fully ensure we identify how we could have made your experience better.

Often a face to face meeting is effective in ensuring we learn from your story. If you prefer not to meet I invite you to contact our Consumer Liaison Office on either (08) 9391 1153 or AKG_ConsumerLiaison@health.wa.gov.au; to provide us with further details to allow us to look into this more specifically.

Thank you again for taking the time to write to us, and I hope that we hear from you soon.

Kind regards

Di Barr

Executive Director

Armadale Kalamunda Group

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Gunner5594 (the patient)

Hi

Yes I would be more than happy to come in and see you!

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