"Poor communication"

Why do not you answer my requests about my aunt's health, who is housed in your Ingham facility?

I have contacted you several times but no one has ever answered me. My aunt is (or maybe she was ...) a relative of mine, precisely the sister of my father, and has been a guest of your Ingham structure for some time. Even though, before my aunt and I were talking by phone about once a month. Since this was admitted to you, this has not been possible anymore, but through you I was informed about the health conditions of my relative. Then, nothing more, even after sending you several e-mails.