This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Communication

Posted By Hurt

"Communication"

About: St John of God Midland Hospital / Emergency Department

(as the patient),

I feel distressed and upset I was discharged still in pain not fully understanding what is going on. I was spoken about as she is getting dressed. Why weren’t the bedside rails put down so I could even get out? I had to slide through the end. Which with groin pain is not the best.

When I rang about my care and I was still in pain the switchboard not the nurse, I felt was so rude and hung up on myself and my husband 3 times. Since when does a switchboard operator who clarified that she had no medical experience choose whether a person gets to speak to anyone in the hospital? She just kept hanging up. In my opinion, this is nowhere good enough. I never realised that a switchboard operator runs the hospital. I think this is ridiculous.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Janet Jones, Director of Nursing, Midwifery and Clinical Governance, St John of God - Midland 5 years ago
Janet Jones
Director of Nursing, Midwifery and Clinical Governance,
St John of God - Midland

Submitted on 25/02/2019 at 12:56 PM
Published on Care Opinion at 1:02 PM

Hello Hurt

Thank you for your feedback regarding your recent visit to St John of God Midland Public and Private Hospitals.

I am very sorry to learn that your discharge was not well-coordinated and regret that you did not receive any assistance when you contacted our switchboard following your discharge. It is disappointing to read of the distress and concern caused for both you and your husband.

Our Consumer Liaison Coordinator has been made aware that you contacted the hospital a number of times over the weekend and would like to speak with you about your experience.

Please contact her on 9462 4901 to provide your contact details so we can investigate your concerns and provide a response. I thank you for bringing this to our attention and we look forward to hearing from you.

Kind regards

Janet Jones

Director of Nursing, Midwifery and Clinical Governance

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Janet Jones, Director of Nursing, Midwifery and Clinical Governance, St John of God - Midland 5 years ago
Janet Jones
Director of Nursing, Midwifery and Clinical Governance,
St John of God - Midland

Submitted on 26/02/2019 at 3:23 PM
Published on Care Opinion at 3:38 PM

Hello Hurt

Thank you for contacting Consumer Liaison Coordinator (CLC) and providing further information related to your recent experience at our hospital.

I would like to assure you that we expect all of our staff to engage in respectful and appropriate communication with our patients and their families at all times. Please be assured we treat feedback such as yours very seriously and your concerns will be fully investigated. As discussed, we will provide you with a written response in due course. I appreciate you taking the time to let us know about your experience and allowing us the opportunity to review the care provided during and after your stay.

Thanks and kind regards

Janet Jones

Director of Nursing, Midwifery and Clinical Governance

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Hurt (the patient)

I am waiting to see if it’s taken on board or just generic response. I am still in shock and upset and in disbelief that my only connection to the hospital was someone that kept hanging up on me.

Opinions
Next Response j
Previous Response k