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"Pathwest staff and patients potentially in danger."

About: PathWest Rockingham Collection Centre

(as the patient),

Firstly, I am very grateful for the care and expertise of our public hospital system in WA.  I have blood tests monthly before treatment for my health condition.  In the last few months I have become aware of patients who attend Pathwest Rockingham branch being agitated and pacing, vocal and frightening.  I am aware that these patients are being tested for substance abuse under regulations/guidelines of the Corrections Dept.  I feel afraid for myself at times, but more so for aged and very sick patients who have to wait in this environment and the staff who have to collect the samples - especially accompanying Corrections patients to the toilet for urine samples. 

Recently when I attended, two staff were working with a backlog of patients waiting - at least 12 when I arrived.  I waited 1 hour and 20 minutes.  The main reason for the extended wait time on this occasion, in my opinion, was that only one staff member of the two was working efficiently.  We were all feeling the pressure of the long wait time - 3 patients left to come back another day, others were speaking of their impatience. 

The point of my writing is, had there been Corrections patients waiting in an agitated state, there could have been an incident of violence involving staff and other patients in response to the wait time. 

Firstly, this situation could have been avoided if both nurses were working efficiently or if more staff have been available.

Substance abuse is a fact of life today, however, the medical system must take steps to protect staff and patients.  Might I suggest Corrections patients have their samples taken at the nearest Corrections facility. Or, that any agitated Corrections patient be accompanied by the hospital security staff while on hospital grounds for these tests. 

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Responses

Response from Tracy Dixon, A/General Manager, QEII Network, PathWest Laboratory Medicine WA 5 years ago
Tracy Dixon
A/General Manager, QEII Network,
PathWest Laboratory Medicine WA

Responsible for oversight of laboratories at QEII, KEMH and PCH as well as the collection centres, transport and processing of pathology samples

Submitted on 7/03/2019 at 6:26 PM
Published on Care Opinion on 8/03/2019 at 9:57 AM


picture of Tracy Dixon

Dear MsGrundy,

Thank you for taking the time to provide this feedback on our service at Rockingham.

We do take the safety and comfort of our patients and staff seriously and appreciate your concerns.

Please be reassured that we do have policies and procedures in place to deal with any inappropriate behaviour in our centres, and we will take further steps to ensure all staff are aware of these.

With regards to our waiting times, I apologise that in this instance you experienced a long delay. Can I please ask that you contact our Specimen Collection Manager, Mrs Elaine Toogood on 6457 4514, in order to provide specific details. This will allow us to review our staffing levels and ensure that these are appropriate for service requirements.

We are currently in the process of reviewing our collection centre locations in order to meet the growing demand for our service, and will certainly take your comments into consideration.

Kind regards,

Tracy Dixon

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