"Confusion over an appointment"
About: Sir Charles Gairdner Hospital / Cancer Centre Sir Charles Gairdner Hospital Cancer Centre Nedlands 6009
Posted by Seriously annoyed (as ),
As a participant in the RADAR (Randomised Androgen Deprivation and Radiotherapy) trial of prostate radiation treatment since 2007, I have made many visits over 12 years to the cancer clinics. The service until recently this year has been impeccable. For this visit, I used the electronic check-in and sat in the Orange waiting area as directed. I waited nearly an hour as patients and doctors came and went, finally deciding there was a problem. I approached the clerk at the reception desk to enquire about the long wait. He reviewed the appointment on the computer screen, then advised that I was not scheduled to be there until a later date, and I was welcome to return on that date. Normally, if there was a change, I would have been advised by letter. I had received no such advice. Since the express check-in had not indicated otherwise, I had no reason to question the long wait. The clerk seemed very annoyed with me, made no attempt to apologise for any confusion, and then after reviewing various schedules said another doctor could see me in 15 minutes. After about 40 minutes I did finally have a consultation with an oncologist. SCGH is plastered with signs saying, we put the patient first. I felt I was being treated as the problem not the patient. A positive attitude and a simple apology would have been most helpful and well received.