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"My child is receiving treatments at Perth Children Hospital (PCH)"

About: Perth Children's Hospital / Neuroscience and Neurology

(as a parent/guardian),

When my child was diagnosed with Spinal Muscular Atrophy (SMA) early this year after a lengthy investigation - I couldn't praise the neurology nurse Jodi's quick thinking and proactive action to speed up the paperwork process so that my child could start receiving Nursinersen as soon as possible. With a progressive disease like SMA, time is essentially an essence as delays in the treatment means we would've lost valuable time and eventually loss of muscles that can never be regenerated. 

Jodi spent more than a hour with us explaining everything in details while giving us plenty of time to digest the information and allowed us to ask questions. We couldn't be more grateful in her. 

Our child has received 3 nursinersen injections. On each procedure Jodi was there from the beginning to the end making sure everything ran smoothly. For a toddler the whole process could be traumatic, but Jodi managed to gain our little one's trust, so that by the third procedures our toddler was very comfortable and happy. Our child even looked forward to seeing Jodi again. 

Grateful is an understatement in describing our feelings towards her. Her role in this treatment is irreplaceable. For someone at our toddler's age to have continuity seeing the same nurse & doctor is very important in maintaining successful procedure. What's more important is that Jodi cared about our family as a whole and always made us feel at ease. Her expertise and knowledge in this particular area is an asset to the hospital to make sure no error is made in each procedure considering each dose is such an expensive one. 

After the first treatment my husband & I couldn't believe at the level of dedication Jodi gave to the program. We spoke so highly to our family & friends at the level of excellence the nurses and doctors give at PCH. We've never seen this kind of practice in any other hospitals in WA where we felt we were treated as a person not a statistic. 

Would be a great loss and shame to the whole program if her role is to be discontinued. 

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Responses

Response from Aresh Anwar, Chief Executive, Child and Adolescent Health Service 5 years ago
Aresh Anwar
Chief Executive,
Child and Adolescent Health Service
Submitted on 22/03/2019 at 5:21 PM
Published on Care Opinion at 5:26 PM


picture of Aresh Anwar

Dear Grateful mom

Thank you so much for taking the time to write about your experience with your child’s SMA diagnosis and acknowledging the dedication and expertise of one of our staff members. I am really pleased to know that our staff member, Jodi, makes such a tangible difference in your child’s care. Within the Child and Adolescent Health Service, two of the key values we strive to exemplify are excellence and respect, and it is nice to know that your interactions with Jodi reflect these core values. I will be delighted to pass your comments and gratitude on to Jodi. Furthermore, I am pleased to assure you there are no plans to make any changes to this role.

Should you wish to consider nominating Jodi for a staff excellence award, please contact StarsofCAHS@health.wa.gov.au. Further information about these awards is available at https://www.pch.health.wa.gov.au/For-patients-and-visitors/Have-your-say

Thank you again for taking the time to bring this wonderful feedback to our attention. Please accept my best wishes for your child.

Kind regards

Dr Aresh Anwar
Chief Executive
Child and Adolescent Health Service

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