"Waiting for hand surgery"

I have been in the waiting room since before 8am it is now 3. 20pm (as I write this)... I was told to come in by 8am, couldn’t eat anything past 12am last night, had put everything away in locker and get into a dressing gown at 9am. Also told that I was the next person in line. I have been curled up in a ball on a chair freezing, with a back so sore, nowhere private to walk, no TV, no bed, no music, nothing but me, myself and a chair. Asked the nurse if I could get just my phone, completely ignored. Three people who checked in after me, served before me (non emergency), in my opinion, absolutely the worst experience to date.