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I didn't get the care I would have expected.

Posted By SoreFoot

"I didn't get the care I would have expected."

About: Cobram Dental / Medical Clinic

(as the patient),

Recently, I noticed my right foot was swollen and had a small red patch on it. By lunch time the next day, the red patch had areas half way up my shin, was hot to touch and my foot was swollen like a balloon.

I made an appointment to see a GP, the first available, and was offered a 4pm appointment with the doctor. I called to check if they were running on time and was told there was 1 ahead of me. I was seen at 5.20pm and offered antibiotic cream and the doctor didn’t even look at the swelling or redness.

When I pointed out that the chemist would be closed before I got there and was there anything I could do at home for the pain in my leg, I was told - we don’t keep a supply of strong pain killers here.

The doctor took a phone call from another doctor during my appointment and when one of my children said something to the other, the doctor menacingly waved a finger in my face and said “Shoosh!”.

The doctor called me a week later to see how I was. I explained that the rash on my foot was nearly gone but that my foot still looked like it belong to an elephant and I still had a hot, red patch up the front of my leg which was still extremely painful.

The doctor  laughed and said Don’t you think this is something you should have come in to show us ha ha ha.

I replied that I HAD come in to show them the previous week and they had done nothing about it.

I then hung up before as I was too upset and annoyed at the doctor laughing at me to continue the conversation. 

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Responses

Response from Tania Hill, Executive Services Manager, Cobram District Health 5 years ago
Tania Hill
Executive Services Manager,
Cobram District Health

Submitted on 10/04/2019 at 4:46 PM
Published on Care Opinion at 4:52 PM

Hello SoreFoot,

We thank you for your feedback, and we are very sorry for the distress this has caused you.

We would be really grateful for the opportunity to talk to you about your experience, and ask if you could please contact our Chief Executive Officer, Jacque Phillips on (03) 5871 0777?

We look forward to hearing from you.

Regards,

Tania Hill

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Update posted by SoreFoot (the patient)

Hi Tania,

I tried calling this afternoon with no luck. Jacque was unavailable so I was transferred to Sue who, when I told her I’d like to make a complaint she said: “you need to come in and fill out a form”. She didn’t ask me what was wrong or what the complaint was.

I now have a child sick with gastro so I can’t come in and fill in a form until she’s better.

Response from Tania Hill, Executive Services Manager, Cobram District Health 5 years ago
Tania Hill
Executive Services Manager,
Cobram District Health

Submitted on 11/04/2019 at 9:07 AM
Published on Care Opinion at 9:44 AM

Hi SoreFoot,

Sorry you were unable to speak to Jacque yesterday. There is no need for you to come in and fill in a form, Jacque is available this morning after 10.30am if you would like to call back. If you call (03) 5871 0702, I can put you straight through.

Regards,

Tania.

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