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"Staff at HammondCare At Home Illawarra were always considerate of my parents."

About: HammondCare At Home Upper Illawarra & Southern Highlands

(as a staff member posting for a carer/relative),

Both my parents were cared for by HammondCare who delivered their Home Care Packages.

I would sincerely like to thank and acknowledge the wonderful work and constant support of just a few of their carers that I met - Jessica, Amy, Nicole and Paula. They were always considerate of my parents needs and helped immensely to improve their home life quality.

My parents’ case worker supervisor, Alison, was simply outstanding. Her professionalism was in no doubt. Her understanding of situations and compassion was always shown.

With the pressures placed on staff performing such stressful duties, Alison always made us feel secure, comfortable and supported. We knew she had our parents’ best interests at heart and it was a privilege to have her as our case worker.

My parents have now been placed into permanent care because of poor health.

I just wanted to acknowledge how fortunate HammondCare is to have such quality staff at all levels.

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Response from David Martin, HammondCare at Home 2 years ago
David Martin
HammondCare at Home
Submitted on 11/04/2019 at 14:12
Published on Care Opinion at 14:21

Thankyou so much for this feedback - it's great to receive personal stories like this.

The evidence certainly shows that having passionate and engaged care staff and strong care management makes all the difference when it comes to quality of care in people's homes. Your feedback backs this up.

I will pass on your thanks to the HammondCare team members.

Thanks for taking the time to write to us!

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