"Arrogance and bumbling incompetence of the worst possible order"

I've been suffering from some prostate issues, with blood in my urine, and in need of a cystoscopy.

In making the original appointment for the cystoscopy, I received a letter from the Prince Of Wales Urology Department dictating to me that I had an appointment mid May, and that I needed to mail back to them the enclosed form prior to that appointment. Point 1: That letter was received by me mid April, having been posted by the hospital the day earlier, but it was dated 5 days earlier. Point 2: I needed to _mail_ back the form? I cannot remember the last time I needed to buy a postage stamp. We are now one fifth of the way through the twenty-first century, but Sydney's eastern suburbs primary care hospitals cannot deal with the electronic submission of forms? I'm sorry, but NO.

Anyway, on the afternoon the next day - one day after receiving the letter telling me when my appointment was to be, I get a phone call from the hospital, advising me that my appointment for the day after needs to be cancelled.

"What appointment is that again?"

I have asked that this matter be escalated. Twice.

That has not happened.

This matter is ongoing, and disgusts me more than I can begin to describe. I have not been treated in any sort of caring way. I have been treated as a fool. That is in no way acceptable to me.

As I said, I feel there is breathtaking arrogance and bumbling incompetence. I will not be allowing this matter to rest. I am truly disgusted by this incident, and will be taking it up at a very senior level. I will not permit the hospital to treat me in such a disrespectful manner.