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Respite

Posted By triangulumzp56

"Respite"

About: Life Care Reynella Lodge

(as a relative),

My parent was at Reynella Lodge for respite. As my parent has no short term memory they were put in the dementia area. They had no need for this and found it very distressing as there was lots of yelling and residents entering their room who wouldn't leave and were frightening them. At no time was there an offer for them to be relocated upstairs. The staff were lovely and so was the food.

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Responses

Response from Andrew Harvey, Manager, Marketing & Communications, Life Care 4 years ago
Andrew Harvey
Manager, Marketing & Communications,
Life Care

Submitted on 8/05/2019 at 5:39 PM
Published on Care Opinion on 9/05/2019 at 8:51 AM

Dear triangulumzp56

Thank you very much for getting in touch. I do apologise that this has been your experience. We would very much appreciate an opportunity to discuss your experience in more depth. Can you please contact Rosanne Collins, General Manager Operations, to discuss your experience? Please call 1800 555 990 and ask to speak to Rosanne.

We want every person to have the best possible experience with Life Care and obtaining feedback like this is an important part of this. Thank you again for your feedback.

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