"Excellent treatment at the Hand Clinic"

About: Sydney / Sydney Eye Hospital / 2 West & Hand Clinic

(as the patient),

I want to commend everyone who works at the Hand Clinic.

I turned up without an appointment (misunderstanding with my GP), after a hand injury.

The staff at the administration desk listened to me and heard me. I was so appreciative that they did not go into 'normal procedure' mode and were flexible to my situation.

I was seen promptly.

The nurses were kind and patient and made me feel so at ease.

The doctor was extraordinary. He made me feel relaxed and eased all of my fear and anxiety.

He was professional. He spoke to me in a respectful manner. He answered my questions. He explained the process.

I received excellent treatment for my injured hand.

I was treated with courtesy and respect. I felt heard and supported through my injury.

I wanted to say thank you.


Responses

Response from Jenny Wilson, Acting Director of Nursing & Support Services, Nursing Services, Sydney/Sydney Eye Hospital about a year and a half ago
Jenny Wilson
Acting Director of Nursing & Support Services, Nursing Services,
Sydney/Sydney Eye Hospital
Submitted on 08/05/2019 at 11:39
Published on Care Opinion at 12:01


Dear jaxyon,

Thank you for providing your feedback on Patient Opinion and I am delighted to hear that you have had such a positive experience with the care in the Hand Clinic. We are committed to providing great care that is person centred and I am so pleased that you have experienced this.

I trust that you are continuing to recover well.

Kind regards

Jenny

Acting Director of Nursing and Support Services

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