After being referred for medical imaging I was told by the reception staff that my scan would be bulk billed. Days after the scan was completed I received an account in the mail for $300.00. When I called to inquire why I was billed I was told that because I was referred by a GP I would have to pay the gap payment. I explained that the scans were requested by the specialist while I was having a joint appointment with both my GP & Specialist Doctor. I called my specialist and they forwarded a copy of the referral to the Medical Imaging Department.
When I was in to have the second part of my scans (ultrasound) the receptionist confronted me about payment for the CT scan and when they told me the cost for the ultrasound would be $185.00, I questioned them as I was again told when booking in it would be a different price. I tried to discuss the issue but I felt the receptionist was very rude and made me feel uncomfortable. They suggested I needed to get on my phone and make the payment. When I told them what the other receptionist told me when I called to book in they replied - you have to pay for it and that's all there is to it. The waiting room was full of people and I felt very embarrassed. I feel the receptionist was a very rude person.
"Poor customer service by reception staff"
About: Sale Hospital / Medical Imaging Sale Hospital Medical Imaging Sale 3850
Posted by scorpiusbt63 (as ),
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