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"Kindness and respect shown at Box Hill Hospital"

About: Box Hill Hospital / Gynaecology

(as the patient),

I am a long time staff member at Box Hill Hospital and yesterday experienced the process of having a day procedure at BHH. The process was smooth and the staff displayed my two favourite Eastern Health values. I would like to name a few people and thank them for the kind and respectful way I was treated throughout the day.

Jess (Clerk at reception), Alma (Admitting Nurse), Jess (Surgical Admissions Nurse who put me in a private area to await my procedure as she knew I was staff and would be recognised), Chris (Anaesthetist), Clem (Obstetrics & Gynaecology Registrar) - so kind and respectful of the position I was in, Jenny (Anaesthetics Nurse), Divya (Post-anaesthesia Care Unit Nurse - so kind and literally held my hand when I testily came out of the anaesthetic), Anqi (Surgical Admissions Nurse - saw me through the final process), Claire (Obstetrics & Gynaecology Hospital Medical Officer) - we had a brief interaction in the theatre and again so respectful of the situation I was in, and finally Sanyogita Tara (Obstetrics & Gynaecology Cosultant). I know and respect Tara from my work at BHH. She is well respected for her skill, calm manner and kind, respectful interactions with the women she cares for. Yesterday was no exception.

People often say it is not easy to come to your place of work and be on the other side, but I say I would not go anywhere else! Over the years I have birthed all four of my babies at BHH and had a number of other procedures there, I have always been treated with the utmost kindness and respect. Thank you to all. I would appreciate this being seen by the appropriate people - thank you

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Responses

Response from David Plunkett, Chief Executive, Eastern Health 4 years ago
David Plunkett
Chief Executive,
Eastern Health
Submitted on 25/05/2019 at 8:32 AM
Published on Care Opinion on 27/05/2019 at 9:59 AM


picture of David Plunkett

Dear Feeling Respected

Many thanks for taking the time to share comments on your recent experience at Box Hill Hospital.

I agree, it can be a bit challenging to access care at the place you work and I am so pleased your experience was a positive one.

It will give me great pleasure to share your feedback with those you’ve named and also their managers as it is so important to receive both the positive and not so positive feedback about our care and services. Our values are so important to who we are and I am so pleased these are seen each and everyday in our incredible organisation.

I trust you are recovering well and wish you all the best of health.

Kind regards

David

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